Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for all shipping and handling charges on returned products, and you bear the risk of loss during shipment. 

To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process. 

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

When using paypal, please keep in mind that they will charges 3.5% on returned orders.

Chargebacks

If you submit or threaten a chargeback claim on any Order, we reserve the right to hold any of your pending or future Orders until that dispute is resolved. If you submit a chargeback, you forfeit all rights to any promotional offering (eg. exclusive promotional cards, free shipping, etc.) included with that order. This may result in additional fees (eg. the cost of paying for shipping for an order that included promotional ‘free shipping’). 

We will not consider a chargeback a termination of any obligation concerning any Order or other purchase of goods or services that have been initiated. You accept full responsibility for all reasonable costs that we incur fulfilling your Order in light of a chargeback. This includes any additional costs we must pay as a result of the chargeback along with the following standardized fees: 

  • Chargeback Service Fee - $50: Covers the cost of time spent disputing illegitimate chargeback claims. All illegitimate chargebacks will be assessed this fee.
  • Intercept Fee - $25: Covers the cost of preventing the dispatch of an order that is already queued for shipment. Only applied if a chargeback occurs after an order has been queued for shipment that has not yet shipped.
  • Reroute Fee - $50: Covers the cost for us to reroute a parcel in transit back to ourselves in the event that a chargeback occurs after an order has been shipped but before it has been delivered.
  • Intensive Fraud Service and Itemization Fee - $50: This fee covers the costs of spending disproportionate time servicing an order via a chargeback claim. This fee only applies if you have numerous chargeback-related questions, your claim takes an excessive amount of time to resolve, or if you ask for us to provide an  itemized list of chargeback fees. 

You will have one hundred and eighty (180) days from the time of being denied a chargeback by your financial institution to contact us to arrange payment for these additional costs. If you fail to contact us within this time frame (180 days) to arrange payment, your order will be considered fulfilled.

You further authorize us to determine the legitimacy of any chargeback at our discretion according to these Terms. You agree that the only “legitimate” claims for a chargeback related to your Account shall be those due to negligent errors and omissions by us and that in any dispute concerning a chargeback you shall bear the burden of proving such negligence; otherwise, we shall enjoy a presumption and the full benefit of any doubt that all charges to your Account are legitimate. If you win a chargeback claim against us, regardless of the reason or circumstances, you agree to return and provide proof of return shipping for any items you previously received that are in any way related to the chargeback within five (5) business days after the chargeback dispute is finalized. All items returned to us shall be in the condition specified above under returns.

Thank You.